Privacy Policy

MST Optometrist Privacy Policy Australia 

Your privacy is important to us. We respect your personal information and we are committed to maintaining the highest standards to protect your personal information.

In order to provide you with the best service we may ask you to provide us with personal information from time to time. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in Australia.

We are committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

Operation of our Policy

You will be made aware when any personal information is required that may allow MST Optometrist to identify or contact you. Personal information will usually be requested when you place an order, register for a particular service or competition. By consenting, either expressly or implied, to MST Optometrist processing your personal information, you will be deemed to have read and accepted the terms of this Privacy Policy.MST Optometrist  will not process your personal information, unless it has your actual or deemed consent. Your personal information will only be used in accordance with this Privacy Policy. You are free at any time to opt out of receiving information from MST Optometrist at the end of each communication.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website mstoptometrist.com.au from your website, from media and publications, from other publicly available sources, and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Personal information and sensitive information

Personal information is information or an opinion about an identified or reasonably identifiable individual, whether or not the information or opinion is true and whether or not the information is recorded in a material form. Sensitive information is personal information that includes information about a person’s health (among other things).

Types of personal information we collect and hold

We collect and hold personal information about individuals for the provision of our products and services and purposes connected to those products and services. If you don’t provide us with personal information we are unlikely to be able to provide you with our services.

Consistent with the provision of our products and services, the types of personal information we may collect and hold include: 

1. Your identity and contact details - includes your name, date of birth, gender, email address, home address, and your contact phone numbers
2. Your profile data - if you register a customer account, this includes the profile you create to identify yourself when connecting to our website (including your username and password), and other data about purchases and your personal preferences; 
3. Other information – we may collect insurance information, Medicare information, text of communications gathered in the course of our interaction with you on social media and emails, and other information from your interactions with us online, including IP address, URL’s, search histories, and other associated information.
4. We may also collect and hold sensitive information from you.  The types of sensitive information we might collect includes prescription information, retinal imagery, medical histories, appointment information, family health histories, and medicine regimes.

How we collect and hold personal information

We may collect personal information in the course of providing our products and services, from our website, via our clients who pass on your information or third party agents, or directly from you. 

Personal information is held securely, is subject to various security protections and is held only for as long as the information remains relevant to the purpose for which it was collected.

We take reasonable steps to ensure the security and integrity of the personal information we collect in store, use and disclose including restricted server access, encryption and other industry standard security protocols like use of firewalls and complex password protection.

We will not use or disclose personal information for any secondary purpose, unless that secondary purpose is related to the primary purpose for which we have collected that information, and you would reasonably expect the disclosure in the circumstances, or unless you consent to that use or disclosure. 

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Access and correction

We will take all reasonable steps to ensure any personal data we collect, use or disclose is up to date and accurate.  If you believe personal information we hold about you is not up to date or accurate, you may ask us to correct it.

You may ask us to provide you with details of the personal information we hold about you, and copies of that information.  We will respond to your request and attempt to provide you with the data within 30 days of receipt of your request.

If we provide you with copies of the information you have requested, we may charge you a reasonable fee to cover the administrative costs of providing you with that information.

Please direct all requests for access and correction to info@mstoptometrist.com.au

Changes to this policy

We will review and update this Privacy Policy from time to time as needed without notice. Therefore, you should review the terms of this policy periodically to make sure that you are aware of how we collect, hold, store and use personal information.

All information which is held b MST Optometrist  is governed by the latest version of this Privacy Policy at all times.

Cookies

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.If you have any queries or  please contact us at:02 9567 8036 or email:info@mstoptometrist.com.au

Complaints

If you have any queries or complaints about our Privacy Policy please contact us at:

Shop 2A/2 Magdalene Terrace, Wolli Creek NSW 2205

Tel. 02 9567 8036
Email. info@mstoptometrist.com.au

Policy Updates

We may update this policy periodically. Changes will be posted on our website, and significant changes will be communicated directly to patients.